Contact us
support@faaytech.com
Write in any language. We answer within two business days. Telling us your
device model and iOS or Android version makes the first reply a useful one.
Common questions
- I paid but Valigo still shows the free version.
-
Open Settings → Restore purchases. Purchases live with your
Apple ID or Google account, so make sure you are signed in with the same
one you bought with. If nothing changes, email us the store receipt.
- How do I cancel a subscription?
-
Subscriptions are managed by the store, not by us.
On iPhone or iPad: Settings → your name → Subscriptions.
On Android: Play Store → profile → Payments and subscriptions →
Subscriptions. Cancelling stops the next renewal; the time you
already paid for stays available.
- What does the lifetime purchase include?
-
One payment, no subscription. Nothing renews and nothing expires.
- A shared list link will not open in the app.
-
Install Valigo first, then open the link again — a link tapped before the app
is installed opens the web page instead. If it still opens in the browser,
copy the link and use Import from link inside the app.
- Does Valigo work offline?
-
Yes. Lists are generated and stored on your device. The only thing that needs
a connection is the weather lookup for a destination you type, and Valigo
works without it — you can set the climate by hand.
- Where is my data?
-
On your phone. There is no account and no Valigo server. The
privacy policy says
exactly what leaves the device and why.
- How do I delete my data?
-
Deleting the app removes everything it stored. Anonymous usage and crash
reporting can be switched off separately in Settings.
Report a bug or ask for a feature
Same address: support@faaytech.com.
Steps that reproduce the problem, and a screenshot if you have one, get it
fixed much faster.